Evaluasi Kebijakan Pelaksanaan Pemungutan Retribusi Pelayanan Pasar di Kabupaten Serang Tahun 2024: Studi Kasus Pasar Padarincang dan Pasar Serdang

Abstract

Market service retribution constitutes an important component of Local Own-Source Revenue (PAD) that contributes to financing regional development. However, its implementation in practice continues to encounter various challenges. This study aims to evaluate the implementation of the market service retribution collection policy in Serang Regency in 2024, focusing on Padarincang Market and Serdang Market as case studies. This research employs a descriptive qualitative approach. Data were collected through in-depth interviews, field observations, and documentation, and analyzed using the Creswell model. The analytical framework is based on the public policy evaluation model proposed by Leo Agustino (2023), which includes five dimensions: apparatus resources, institutional aspects, facilities and technology, financial capacity, and regulatory support. The findings indicate that the implementation of the market service retribution collection policy has not yet achieved its intended objectives. In terms of apparatus resources, limitations in the number of personnel, uneven task distribution, and weak field supervision hinder effective implementation. From an institutional perspective, although multiple stakeholders are involved in market management, coordination and collaboration remain irregular and unstructured. In the dimension of facilities and technology, the collection process is still conducted manually with limited administrative support. Financially, budget constraints restrict the optimization of market management, particularly in maintaining infrastructure. Meanwhile, although the regulatory framework formally exists, its implementation has not been fully aligned with established Standard Operating Procedures (SOPs). These findings underline the need for strengthening institutional coordination, improving human resource capacity, advancing administrative and technological systems, and ensuring consistent enforcement of regulatory frameworks to enhance the effectiveness of retribution policy implementation.